Refund policy

We want you to feel confident in your purchase from TF Collection.

Returns

Eligible premade items may be returned within 14 days of delivery. To qualify, the item must be unworn, unused, undamaged, and returned in its original packaging with proof of purchase.

Before sending an item back, please contact us through our Contact page. Returns sent without prior approval may not be accepted.

Final Sale Items

Custom, personalized, and made-to-order pieces are final sale and cannot be returned or exchanged. Earrings are also final sale for hygiene reasons. Gift cards and items marked final sale are not eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include photographs of the item and packaging. We will review the issue and work with you to provide an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Cancellations

Cancellation requests must be submitted within 24 hours of placing an order. We cannot guarantee cancellation once an order has entered production or has been shipped. Custom, personalized, and made-to-order pieces cannot be canceled after work has begun.

Exceptions required under applicable law will continue to apply.