Shipping Policy

Thank you for shopping with TF Collection. Each order is prepared and packaged with care. Please review the information below before placing your order.

Shipping Area

We currently ship only within the contiguous 48 United States and Washington, DC.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, other United States territories, APO/FPO/DPO addresses, or international destinations. We may expand our shipping areas in the future.

Processing Times

• Ready-to-ship items are generally processed within 3-5 business days.
• Made-to-order items are generally processed within 7-10 business days unless a different timeframe is stated on the product page.

Business days do not include weekends or federal holidays. Processing time is separate from the carrier’s delivery time.

Processing times may be extended during launches, holidays, or periods of unusually high order volume. When that occurs, updated processing estimates will be displayed on our website before purchase.

Shipping Rates and Delivery Estimates

Shipping costs are calculated and displayed at checkout based on the available delivery options for your order and destination.

Any delivery dates shown at checkout are estimates provided by the carrier and begin after your order has been processed and shipped. Delivery dates are not guaranteed.

Tracking

When your order ships, you will receive a shipping confirmation with tracking information at the email address provided during checkout. Please allow time for the carrier to update the tracking record after the label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us through our Contact page as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Carrier Delays and Missing Packages

TF Collection is not responsible for delays caused by carriers, weather, service interruptions, or other circumstances outside our control. However, if your tracking has not updated for an extended period or your package appears to be missing, please contact us through our Contact page. We will provide reasonable assistance with reviewing the tracking information and contacting the carrier when appropriate.

If tracking shows that a package was delivered but you cannot locate it, please verify the shipping address, check with members of your household and nearby neighbors, and contact the carrier directly. You may also contact us for assistance.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us through our Contact pagewithin 7 days of delivery. Include your order number and clear photographs of the item and its packaging so we can review the issue and work with you toward an appropriate resolution.

Returns

For return eligibility and instructions, please review our Return and Refund Policy.